Frequently Asked Questions

How can I book a program for my students?
You can use our Education Program Request Form to submit a booking request online, or you can contact Nick Conte, Education and Tours Manager by phone at 267.502.2992 or by email at Nick.Conte@glencairnmuseum.org.

Where should we park for an on-site program?
Parking for cars is available just inside the gates to Glencairn’s parking lot. Parking for buses is available either in Glencairn’s main lot, or lower lot. Please visit our Parking page for more information.

Are there restrooms available for students during an on-site program?
Yes. Accessible restrooms are available on the first floor. Additional restrooms are available on the basement level and third floor.

How do you accommodate accessibility needs in your programs?
Glencairn Museum is committed to fostering an equitable, accessible, and inclusive culture. Prior to your program time, our Educational Programs Manager will have a detailed conversation with the teacher or group organizer to determine all accessibility needs, and work to accommodate them as best as possible whether in an on-site, traveling, or digital program environment.

What can I do to prepare my students for the program?
We have several resources available on our Educational Resources page that provide materials for educators, parents, and group coordinators to engage their students pre-program, and to follow-up after the program has happened. For specific details about each of our programs, please visit our Education Programs page.

How do I pay for my program booking?
You will receive a confirmation email from FareHarbor, our online booking platform, where you can pay online. Alternatively, you can pay by mail, over the phone, or in person.

What should I do if I need to cancel my program booking?
If you are canceling on the day of your booking, please contact Visitor Services at 267.502.2600. If you are canceling earlier than this, please contact Nick Conte, Education and Tours Manager by emailing at Nick.Conte@glencairnmuseum.org or calling 267.502.2992.

If you have additional questions that you have not found an answer to, please contact Nick Conte, Education and Tours Manager.